FAQs
Shipping cost
Metropolitan France, Andorra, Monaco
Colissimo delivery against signature at the post office, parcel relay or pickup station
- 4.90 EUR including tax in SoColissimo up to 60 euros including tax for order (excluding shipping costs)
- Available from 60 EUR including tax
Colissimo delivery to your home with signature:
- 8.90 EUR incl. tax up to 80 EUR incl. tax for order (excluding shipping costs)
- 2 EUR including tax for any order between 80 and 100 EUR including tax (excluding shipping costs)
- Offered from 100 EUR including tax
Colissimo delivery to your home without signature:
- 6.90 EUR including tax in Colissimo up to 80 EUR including tax for order (excluding shipping costs)
- Offered between 80 and 99.99 euros including tax for orders (from 100 euros, it is only with signature or at a relay point)
Please note if you select without signature at home, there is no recourse possible in the event of a dispute with the post office over delivery (example marked package delivered when you have not received it, you lose the entire order) .
Home delivery by cardboard tracking letter (Accessories only):
4.80 EUR including tax only for light accessories with weight
total of 250g (envelope included) and a maximum value of 50 euros.
Take to the store:
0 EUR for Takeaway from the Boutique (La Chapelle sur Erdre - 44240 - France)
Dom Tom
Guadeloupe, Martinique, Mayotte, Réunion, Saint-Barthélémy, Saint-Pierre-et-Miquelon (tax-free sales)
Colissimo Standard Overseas
- 0.5 kg = 16 eur
- 1 kg = 24 eur
- 2 kg = 31 eur
- 3 kg (up to 5 kg) = 45 eur
- 5-10 kg = 138 eur
Colissimo Eco Overseas
Due to the use of maritime transport for these shipments, delivery times are generally longer than those of the standard Colissimo Outre-mer offer (up to 20 additional days).
- 0.5 kg = 12 eur
- 1 kg = 16 eur
- 2 kg = 20 eur
- 3 kg (up to 5 kg) = 30 eur
- 5-10 kg = 85 eur
New Caledonia, French Polynesia
Colissimo Expert home delivery with signature: 27 euros
Germany, Netherlands, Luxembourg
Deutsche Post home delivery - Delivengo (4-5 days)
- 0-125g : 5,90 €
- 126-250g : 6,30 €
- 251-500g : 7,50 €
- 501-1000g : 9,95 €
- 1001-1500g : 12,50 €
Delivery in post offices or pickup stations (3-4 Days)
- 9,90 EUR on orders < 140 €
- Free for orders over 140 EUR
Deutsche Post Colissimo home with signature (3-4 Days)
- 12,90 € EUR on orders < 140 €
- Free delivery on orders over €140
Belgium
Bpost home delivery - Delivengo (4-5 days)
- 0-125g : 5,90 €
- 126-250g : 6,30 €
- 251-500g : 7,50 €
- 501-1000g : 9,95 €
- 1001-1500g : 12,50 €
DPD Colissimo contre signature en bureau de poste, relais colis ou pickup station (3 à 4 jours)
- 8.25 EUR TTC si votre commande est inférieure à 90 EUR TTC
- Offert à partir de 90 EUR TTC
Livraison à Domicile avec signature (2 à 3 jours)
- 9.90 EUR TTC jusqu'à 90 EUR TTC de commande
- 3.90 EUR TTC pour toute commande entre 90 et 140 EUR TTC de commande
- Offert à partir de 140 EUR TTC
Spain
Correos Local post network - 3-5 days
- 0-125g : 5,90 €
- 126-250g : 6,30 €
- 251-500g : 7,50 €
- 501-1000g : 9,95 €
- 1001-1500g : 12,50 €
Delivery in post offices, parcel relays or pickup stations - 3-5 days
- Free for orders over 140 EUR - Colissimo / SEUR
Home delivery with signature - 3-5 days
- Free for orders over 140 EUR - Colissimo / SEUR
Netherlands
Colissimo home with signature (2-3 Days)
- 12,90 € EUR on orders < 140 €
- Free delivery on orders over €140
PostNL home delivery - Delivengo (3-5 days)
- 0-125g : 5,90 €
- 126-250g : 6,30 €
- 251-500g : 7,50 €
- 501-1000g : 9,95 €
- 1001-1500g : 12,50 €
Delivery in post offices or pickup stations (3-4 days)
- Free for orders up to 140 EUR
Portugal
CTT Local post network - 3-5 days
- 0-125g : 5,90 €
- 126-250g : 6,30 €
- 251-500g : 7,50 €
- 501-1000g : 9,95 €
- 1001-1500g : 12,50 €
Delivery in post offices, parcel relays or pickup stations - 3-5 days
- 12.60 EUR for orders < 140 EUR - Colissimo / DPD
- Free for orders over 140 EUR - Colissimo / DPD
Home delivery with signature - 3-5 days
- Free for orders over 140 EUR - Colissimo / DPD
Ireland, Austria, Denmark
Delivery against signature to post office, parcel relay or pickup station
- 9.90 EUR for an order < 140 EUR incl. tax
- Offered from 140 EUR (Colissimo / DPD)
Home delivery with signature
Offered from 140 EUR (Colissimo / DPD)
Italy
Delivery against signature to post office, parcel relay or pickup station
- 12.60 EUR including tax in SoColissimo for an order (excluding shipping costs) < 140 EUR including tax
- Offered from 140 EUR including tax (Colissimo / DPD)
Home delivery with signature
Offered from 140 EUR including tax (Colissimo / DPD)
Switzerland, Liechtenstein
Home delivery with signature:
- 14.90 EUR in Colissimo for an order (excluding shipping costs) < 140 EUR
- Available from 140 euros
Please note for Swiss and Liechtenstein residents, you buy tax free on the store, but you will have a tax at the
receipt according to the laws of your country in force.
Luxembourg
Colissimo via Post.lu with signature (2-3 days)
- 12.90 EUR by Colissimo for orders (excluding postage) < 140 EUR
- Free for orders over 140 euros
Post.lu without signature Local Post Network ( 4-5 days)
- 0g-125g €5.90
- 126g-250g €6.30
- 251g-500g € 7.50
- 501g-1000g € 9.95
- 1001g-1500g €12.50
Hungary, Czech Republic
Home delivery with signature
- 14.90 EUR for an order < 140 EUR
- Available from 140 euros
- Delivery 4-5 days after shipment
Delivery against signature to post office, parcel relay or pickup station
- 9.90 EUR for an order < 140 EUR
- Available from 140 euros
- Delivery 3-4 days after shipment
Finland, Estonia, Latvia, Lithuania, Poland, Slovakia, Sweden, Slovenia, Croatia, Greece
Finland
Delivery against signature at post office, pickup station
- 14.90 EUR for an order (excluding shipping costs) < 140 EUR
- Available from 140 EUR
Home delivery with signature
- 19 EUR for an order (excluding shipping costs) < 140 EUR
- Offered from 140 euros including tax
Estonia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden
Home delivery with signature
- 14.90 EUR for an order < 140 EUR
- Offered from 140 euros including tax
Croatia
- Home delivery with signature: 19.90 euros
Greece
- Home delivery with signature: 19.90 euros
USA, Canada, Japan, Australia, Israel, Iceland, Norway
Local Post Network - Delivengo (max 2kgs)
- 0g–250g: 10,90 €
- 251g–500g: 12,90 €
- 501g–1000g: 17,90 €
- 1001g–1500g: 22,90 €
- 1501g–1850g: 28,90 €
Colissimo International / Fedex with Signature: 1851g–3900g - 68,00 € EUR
Postal Networks:
- USA: USPS
- Canada: Canada Post
- Japan: Japan Post
- Australia: Australia Post
- Israel: Israel Post
- Iceland: Posturinn
Wool, Washing, Materials
Wool washing
When the label on the ball of wool indicates a washing precaution, it is important to respect it.
As for “delicate” wools: silk, alpaca, wool, mohair…
Hand washing remains the best way to wash these materials, however, if you have a washing machine with a fully programmable "hand wash" cycle (20° and no spin), you can test the wash by machine.
The wool cycle or the delicate cold cycle are not necessarily suitable, it all depends on your machine, it is up to everyone to judge according to their experience.
Use a detergent for delicate fibers preferably.
To wash alone the 1st time because there is a risk that it rubs off.
And don't forget to dry the garment flat… especially if you washed it by hand; the absence of spin would tend to stretch or deform it.
Tip: a capful of hair conditioner in the rinse water will make your woollens silkier!
Materials guide
ACRYLIC: Synthetic fiber offering excellent resistance to sunlight and chemicals. Imitating wool, acrylic is soft, warm and voluminous.
ALPACA: From the name of the mammal, close to the llama. Very high-end fiber, softer, warmer, more resistant than sheep's wool.
ANGORA: Fiber taken from a domesticated rabbit for this purpose. Belonging to the “noble hair” category, angora is so fine that it must be mixed with other fibers to avoid falling out of clothes. Very soft and warm hair due to its finesse, the angora has a fluffy appearance.
CASHMERE: Goat down from Mongolia and the Himalayas. Of incomparable finesse, this fiber is light, soft and warm, properties that place it in the “noble hair” category and make it one of the most expensive fibers on the market.
WOOL: Natural animal fibre, which offers good protection against the cold, and whose absorption capacity offers comfort without feeling damp in the event of perspiration. Its softness depends on the fineness of the fibre, therefore on the animal from which it comes. Lambswool is the softest, along with merino wool. Mixed with synthetic fibers such as polyester, acrylic or nylon, it gains in ease of maintenance and durability, provided it remains the majority fiber.
MERINO WOOL: The finest wool, from a breed of sheep developed in Spain from the 14th century.
VIRGIN WOOL: Wool that comes from live, healthy lambs or sheep. As opposed to dead wool, or slaughtered wool.
LAMBSWOOL: Universal name for sheep's wool.
FLAX: Vegetable fiber used for millennia. The fibers of the plant are pulled out, combed and then spun. Stiffer than cotton, linen is also smoother. It is very cool to wear, with a great absorbent capacity, which makes it the ideal material for summer clothing. Can be mixed with cotton, for a less wrinkled appearance.
LUREX: Manufactured metallic fiber. It is used to produce a metallic effect.
MICROFIBER: Very fine, manufactured fibers allowing the composition of fine, flexible and compact fabrics.
MOHAIR: Hair of the "noble" category, from the angora goat. Long and slightly glossy, it allows the manufacture of a thick and foamy woolen fabric, which does not felt easily. This wool combines thermal insulation (cold and warm!) and very light weight.
The KID MOHAIR or BABY MOHAIR is the hair coming from the 1st shearing of the kids, hence its great softness.
NYLON or POLYAMIDE: Fiber composed of synthetic polymers; it is flexible and very resistant.
POLYESTER: Synthetic manufactured fiber. Used mixed with other fibers (wool, cotton, viscose and Modal), it is insulating, absorbent, easy to maintain, and has the best heat resistance of all synthetic fibres.
SILK: A natural fiber of animal origin, silk comes from the cocoons of worm larvae. In the chrysalis state, it secretes protective filaments which, once unwound, can be spun. Wild, the silk is irregular and its filaments are visible. Cultured silk offers a supple and lustrous touch, an unusual fineness and elasticity. Both varieties protect against both cold and heat. Although frequently used pure, silk can be mixed with all the fibers used in clothing. Delicate maintenance.
TENCEL: Viscose material based on Lyosel, a wood pulp. Of natural origin, this new fiber is strong, absorbent and comfortable.
VISCOSE: Natural raw material to which a chemical process has been applied. Viscose is a soft, comfortable and very absorbent fiber.