Shipping policy
Laine et Tricot undertakes to ship the items ordered within 24 to 48 hours, once payment has been validated.
From Monday to Friday ; no shipments on Saturday and Sunday.
Please note during peak periods (October to January): orders may take 24 to 72 hours longer to be shipped.
A confirmation is then sent to the customer via their email address, confirming the sending of the package and its carrier tracking number.
Delivery times then depend on the Post Office, Colissimo, Chronopost.
Laine et Tricot cannot be held responsible for any delivery problems, loss or damage to packages which would be the responsibility of the Post Office, Colissimo, Chronopost.
In the event of loss or damage, an investigation will be requested from the carrier; in the case of compensation (depending on the service provider's T&Cs), it will be returned to the customer in the form of a credit or reimbursement.
In the case of a package indicated "delivered" by ColiPoste, and which the recipient has not received, the Post Office in this specific case is showing very bad faith and will in no case recognize its responsibility. So she will not grant any compensation, even if she is at fault.
If you would like to add insurance, please request this at the time of your order.
The customer can have it delivered to their home, at a relay point.
Upon receipt of his order, the Customer must check its contents and report any error or missing item within 5 days via the contact form.
